TERMS & CONDITIONS
I ask for payment in advance for each coaching session. If booking a package this should be in one payment at the start, securing the discounted rate. You have a 14 day cooling off period once you pay, but if we agree a start date before this time then you agree you lose the right to this.
Coaching is scheduled at our mutual convenience. The day and time for the next session will be arranged at the end of each coaching session, or we can set dates a month, or more, in advance. If booking a package you must complete all sessions within 6 months. No refunds can be provided.
For telephone or Skype coaching, I offer to phone you at our agreed time. Face to face coaching is available if you are London based, though telephone coaching is equally of value. Between sessions you may email me, to share important or exciting news, or if you are experiencing some difficulties and would like a bit of coaching support. If required, we can arrange a brief telephone call for this purpose, which you can request by e-mail. I may also call or email you if there is something to share or if I have a thought or idea which might be useful to you between our sessions together. I enjoy providing this extra level of service, and will not charge you for it.
Life is imperfect, and I will try to accommodate your needs, though I ask that you make our time together a priority. Please note that I require 24 hours’ notice of a cancellation/change to our agreed time. If either of us needs to cancel a session, we can make it up at another time during the month. Sessions cancelled with less than 24 hours notice can be re-arranged, but will incur a 50% cancellation fee.
I recognise that in the course of our work together you may divulge goals, future plans, business affairs, job information, personal and other such private information. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit, or disclose this information to a third party. I will not voluntarily disclose that we are in a coaching relationship without your expressed written permission.